How to Choose a Hotel Room*
Monday, December 22nd, 2008
Text: Julie Schwietert Collazo
Photos: Francisco Collazo
*hint: You don’t want the oceanfront view.

This time last week, we were forcing ourselves to get out of the insanely comfortable bed in Room 1101 of the Marriott in San Juan, Puerto Rico.
I’ll confess that when we checked in and found ourselves on the street-facing side of the hotel tower (even on the 11th floor), we were a bit disappointed.
“The least they could have done was give us the ocean view,” Francisco joked.
As we toured around the hotel and asked to see different rooms– the larger Cabana suites (which mean pool-front) that actually looked smaller than our room despite a few extra square feet of space; a penthouse spread; a room with the coveted ocean view–we realized that choosing a hotel room can be a complex decision.

The factors you should consider when choosing a hotel room may be unclear, especially if you’re a moderate or budget traveler more accustomed to staying in hostels or inns than chain hotels. But they can be sorted into a few general categories: view, space, amenities, and cost. The simplified formula looks something like this:
better view + more space (even if it’s just 3 sq. ft.) + more amenities = higher cost.
But keep this in mind:
better view + more space + more amenities does not always = better experience.
Especially when you know you paid more for it.
The Cabana suites may have been bigger in terms of square feet (”Really? Are you sure?” I asked the front desk agent), but they felt smaller than Room 1101. The penthouse may have had more amenities, but I was more than happy with the orange ginger shampoo and conditioner from Bath and Body Works (as a budget traveler, you don’t have to offer me many amenities to make me happy). Those extra amenities in the penthouse were things I weren’t likely to use anyway.

And the room with the ocean view? Well, it was humid.
The entire ocean facing side of the hotel had the same feel, impossible to eliminate, even with the most sophisticated climate control system. The sliding glass doors of the ocean-facing rooms were perpetually going to be covered with a salty film, no matter how many times the attentive and polite staff cleaned them.
The street facing room WAS the best… and it was the cheapest, too! It got more natural light (the sun sets over the ocean, meaning the ocean facing rooms get lots of natural light only in the afternoon). It felt the most spacious even if it really wasn’t. And the amenities were just fine. At a savings of $25-$50 a day, the street-facing room would have saved a significant chunk of change for a weekend stay.
*

So how can you take this experience and choose a hotel room that’s right for you?
1. Visit the hotel’s website and read about its rooms.
The San Juan Marriott, for example, has a detailed guest room page on its website. The page lists all the amenities that are standard for any room, and indicates that certain amenities may vary by room type… which should lead you to ask the question: What are the room types?
2. Take a virtual tour. Most hotels worth your money will have a virtual tour or photo gallery on their website. After all, the product they’re selling you is a room. The San Juan Marriott’s website has a photo tour that includes different types of rooms, the public areas of the property, and even the surrounding neighborhood. It even has 360^ photos. Be suspicious of a site that doesn’t provide you with photos of the hotel’s rooms.
3. Read reviews. While you should take other travelers’ reviews with a liberal grain (or whole shaker) of salt, the property reviews on sites like TripAdvisor can give you a better idea of what you should look for in a room and what you should avoid. Consistently favorable reviews mean that even the most picky travelers have found the property pleasing. And the presence of responses from hotel management shows that they care about the impressions their guests go home with and their willingness to resolve any problems… even the ones guests don’t raise on site and only complain about once they get home.
4. Call the hotel. Once you know what your options are, call the hotel and ask for prices for each of the room types. While you may ultimately choose to book your room through an online aggregator like Expedia or Orbitz, calling the hotel for current prices will help you get an idea of what your options are and whether you’re getting a deal. Talking with hotel staff will also give you an advantage that the aggregator sites won’t: you’ll be able to find out whether rooms have been renovated recently or whether the hotel itself is offering any last minute deals.
How do you choose a hotel room? Share your tips below!














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